Service Network Administrator

The Warranty Group

Australia, AU
Hybrid
Customer service experience in retail environments
Proficiency in ms office applications
Strong written and verbal communication skills
The role supports the Service Network team with ongoing system maintenance and communication for business programs within Australia and New Zealand

Job Summary

  • The role supports the Service Network team with ongoing system maintenance and communication for business programs within Australia and New Zealand.
  • Candidates will assist with day-to-day queries from the claims team to ensure timely and cost-effective outcomes for clients and consumers.
  • Benefits include hybrid working options, volunteering leave, and a cultural day off to celebrate what is important to employees.

Matching Summary

The role supports the Service Network team with ongoing system maintenance and communication for business programs within Australia and New Zealand.

Skills & Requirements

Must-have

  • Customer service experience in retail environments
  • Proficiency in MS Office applications
  • Strong written and verbal communication skills
  • Experience working towards SLAs or KPIs
  • Ability to liaise with service centres

Nice-to-have

  • Technical exposure to electronics appliances whitegoods
  • Stakeholder engagement internal and external
  • Analytical numerical and problem-solving skills
  • Flexibility with change and business growth
  • High level of attention to detail

Key Requirements

  • 12 month fixed term contract
  • Background checks including reference and police check

Work Rights

Not specified

Tailored Resume

Cover Letter