Strong understanding of activation and retention metrics
ISERIOUS PTE. LTD. is seeking an Operation Manager – User Growth for their global travel eSIM platform. The ideal candidate will have experience in user operations and a strong understanding of user growth strategies, particularly in the travel and telecom sectors
Job Summary
This role focuses on optimizing the end-to-end user journey from purchase to successful eSIM usage for a global travel platform.
The candidate will collaborate cross-functionally with Product, Engineering, and Marketing teams to drive user activation, conversion, and retention.
Candidates with AI-related operational experience, including prompt writing and automating customer support workflows, are strongly preferred.
Matching Summary
Match Score: 85
ISERIOUS PTE. LTD. is seeking an Operation Manager – User Growth for their global travel eSIM platform. The ideal candidate will have experience in user operations and a strong understanding of user growth strategies, particularly in the travel and telecom sectors.
Skills & Requirements
Must-have
2-5 years user growth operations experience
Experience with travel apps or eSIM platforms
Strong understanding of activation and retention metrics
Ability to analyze operational and user behavior data
Nice-to-have
AI prompt writing and workflow optimization skills
Experience with international markets and global products
Familiarity with Zendesk, Intercom, or CRM systems
Background in telecom or OTA platforms
Key Requirements
2–5 years of experience in User Operations or Growth Operations
Must have experience in travel apps, eSIM apps, or telecom sectors
Strong analytical skills for operational and user behavior data