PERSOL Tech Services Pte. Ltd. is seeking an ICT Technical Support Specialist to provide onsite support, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have a diploma in IT, along with advanced knowledge of computer hardware and operating systems
Job Summary
The role involves providing onsite support to users with a strong focus on maintaining good customer satisfaction for both main and off-site locations.
Responsibilities include Level 1 and 2 troubleshooting, managing software distribution patches, and handling hardware changes requiring agent reinstallation.
Candidates must ensure service cases are escalated properly, complete service reports, and close tickets in a timely manner according to procedure.
Matching Summary
Match Score: 85
PERSOL Tech Services Pte. Ltd. is seeking an ICT Technical Support Specialist to provide onsite support, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have a diploma in IT, along with advanced knowledge of computer hardware and operating systems.
Skills & Requirements
Must-have
Level 1 & 2 trouble shooting
Software distribution and patches
Hardware systems and peripherals knowledge
Inventory scanning agent installation
Ticket update and closure procedures
Nice-to-have
Good customer satisfaction focus
Remote connection systems knowledge
Preventive maintenance skills
Documentation management experience
Key Requirements
Minimum Diploma in IT related discipline
Advanced knowledge of computer hardware systems
Knowledge of operating systems and software applications