Component On Demand Officer

Airbus Customer Services Sdn Bhd

Not specified
Process customer requests for quotations
Manage contract issuance and finalization
Track and trace core unit returns
Airbus Customer Services Sdn Bhd is seeking a Component On Demand Officer to manage customer requests, contract issuance, and service delivery for non-FHS customers. The role emphasizes strong customer service, attention to detail, and process improvement within a collaborative team environment

Job Summary

  • This role serves as the key contact for managing Non FHS customer requests and ensuring timely processing based on part urgency.
  • The officer is responsible for documenting exchange, loan, or repair activities while ensuring accuracy and high-quality customer service.
  • Candidates must act as a focal point for triggering FHS supply chain, repair, and logistics teams while building relationships for future contracts.

Matching Summary

Match Score: 75

Airbus Customer Services Sdn Bhd is seeking a Component On Demand Officer to manage customer requests, contract issuance, and service delivery for non-FHS customers. The role emphasizes strong customer service, attention to detail, and process improvement within a collaborative team environment.

Skills & Requirements

Must-have

  • Process customer Requests for Quotations
  • Manage contract issuance and finalization
  • Track and trace Core Unit returns
  • Resolve discrepancy related to Core units
  • Manage invoicing and charge explanations

Nice-to-have

  • Build relationships with non FHS customers
  • Propose process improvements and rules
  • Develop root cause analysis skills
  • Act as focal point for supply chain teams
  • Awareness of compliance risks and integrity

Key Requirements

  • Professional experience level required
  • Commitment to integrity and compliance
  • Strong attention to detail in documentation

Work Rights

Not specified

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