Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational journeys
Systems thinking
Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations

Job Summary

  • Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.
  • Design conversational experiences that feel natural, helpful, and human, and run experiments to iterate based on user behaviour and insights.
  • Collaborate across Product, Content, Compliance, and Engineering to align intent with capability and continuously improve accuracy and experience.

Matching Summary

Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational journeys
  • Systems thinking
  • AI chatbot development
  • LLM prompt design
  • User behaviour analysis

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modelling best practices
  • DevOps and governance

Key Requirements

  • Proven ability to design multi-turn, goal-driven conversational journeys
  • Experience working with UX designers, product managers, and engineers
  • Familiarity of LLM behaviour, strengths, and limitations

Work Rights

Not specified

Tailored Resume

Cover Letter