Mitarbeiter:in First- Und Second-level-support (m/w/d)

GENUINE PARTS COMPANY

Not specified; includes vacation bonus, christmas ...
First and second-level support experience
Fluent german language skills
Customer service orientation
The role involves providing comprehensive First- and Second-level support to customers, sales teams, and internal departments

Job Summary

  • The role involves providing comprehensive First- and Second-level support to customers, sales teams, and internal departments.
  • Candidates will manage user accounts, handle certification processes, and conduct training sessions on catalog and DMS systems.
  • The company offers extensive benefits including 30 days of vacation, holiday pay, and various corporate perks like job bike leasing.

Matching Summary

The role involves providing comprehensive First- and Second-level support to customers, sales teams, and internal departments.

Salary

Not specified; Includes vacation bonus, Christmas bonus, and company-specific tariff agreement

Skills & Requirements

Must-have

  • First and Second-level support experience
  • Fluent German language skills
  • Customer service orientation
  • Ticket system management
  • Account and access administration

Nice-to-have

  • Experience in E-commerce or Customer Service
  • Self-starting and structured work style
  • Knowledge of SharePoint knowledge management
  • Interest in international career opportunities

Key Requirements

  • Completed vocational training in commercial, technical, or IT fields
  • Fluent German in speaking and writing
  • Relevant experience in customer service or E-commerce for career changers

Work Rights

Not specified

Tailored Resume

Cover Letter