Provide governance and guidance to deliver world class network products and services in-line with industry standards, and internal process/procedures with an emphasis on risk-based approaches
Job Summary
Provide governance and guidance to deliver world class network products and services in-line with industry standards, and internal process/procedures with an emphasis on risk-based approaches.
Defines the Service Level Objectives (SLO) and Service Level Indicators (SLI) and demonstrates the state of network products and services through metrics and reporting to leadership.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
Provide governance and guidance to deliver world class network products and services in-line with industry standards, and internal process/procedures with an emphasis on risk-based approaches.
Skills & Requirements
Must-have
Network products and services governance
Service Level Objectives and Indicators
Lifecycle management
Vendor operational performance
ITSM process oversight
Nice-to-have
Diverse and inclusive culture
Skill development programs
Collaborative communities
Sustainability commitment
Key Requirements
10+ years in global technology service organization
Global 24/7 network or infrastructure service operations experience
ITIL Certification (ideally ITIL 4)
Demonstrated ability to influence and hold others accountable