Experience Transformation Analyst - Business

ioh

ID
On-site
B2b journey mapping
Customer feedback analysis
Cross-team coordination
Deliver B2B journey maps, benchmark stages against industry standards, and identify key pain points for improvement

Job Summary

  • Deliver B2B journey maps, benchmark stages against industry standards, and identify key pain points for improvement.
  • Support the execution of journey improvements, track effectiveness of changes, and compile customer feedback into actionable insights.
  • Prepare meeting materials, ensure stakeholder alignment, and maintain a well-organized library of experience-related documentation.

Matching Summary

Deliver B2B journey maps, benchmark stages against industry standards, and identify key pain points for improvement.

Skills & Requirements

Must-have

  • B2B Journey Mapping
  • Customer Feedback Analysis
  • Cross-Team Coordination
  • Continuous Improvement
  • Asset Management

Nice-to-have

  • Industry best practices research
  • Process/tool improvement recommendations
  • Centralized documentation library

Key Requirements

  • Experience in B2B customer journey mapping
  • Proficiency in customer feedback analysis
  • Skills in cross-team coordination and stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter