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Lakefield Veterinary Group is seeking a compassionate and communicative Customer Service Representative for their Veterinary Urgent Care facility. The role focuses on client interaction, patient intake coordination, and support for the veterinary team in a fast-paced environment.
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Job Summary
The Veterinary Urgent Care Customer Service Representative serves as the first point of contact for clients seeking urgent medical care for their pets.
The representative is responsible for managing client interactions, coordinating patient intake, and supporting the veterinary team to ensure timely and effective care.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
Matching Summary
Match Score: 75
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Lakefield Veterinary Group is seeking a compassionate and communicative Customer Service Representative for their Veterinary Urgent Care facility. The role focuses on client interaction, patient intake coordination, and support for the veterinary team in a fast-paced environment.
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Skills & Requirements
Must-have
excellent communication skills
compassion and empathy
work efficiently in fast-paced environment
manage client interactions
coordinate patient intake
process payments and invoices
Nice-to-have
natural people-person
stays calm under pressure
show empathy in difficult situations
Key Requirements
High School Diploma or GED required
1+ years experience in customer service preferred
Experience in a medical facility desired
Flexible availability including evenings and weekends