Base: $135,000.00 to $180,000.00 annually; bonus/e...
On-site
Customer roi achievement
Process implementation and refinement
Data-driven qbrs and success plans
Boston Dynamics is seeking a Manager of Customer Success to enhance customer engagement and ensure ROI from their Enterprise Asset Management fleets. The ideal candidate will have extensive experience in customer success, leadership, and technical aptitude in a B2B environment, particularly within robotics or industrial automation
Job Summary
Build, implement, and refine customer success best practices to ensure customers achieve ROI with Enterprise Asset Management fleets.
Develop standardized frameworks for core CSM motions like QBRs and Success Plans, ensuring they are data-driven and prove value.
Lead and mentor a team of Customer Success Managers, focusing on their professional development and ability to manage complex industrial stakeholders.
Matching Summary
Match Score: 85
Boston Dynamics is seeking a Manager of Customer Success to enhance customer engagement and ensure ROI from their Enterprise Asset Management fleets. The ideal candidate will have extensive experience in customer success, leadership, and technical aptitude in a B2B environment, particularly within robotics or industrial automation.
Salary
Base: $135,000.00 to $180,000.00 annually; Bonus/Equity: annual bonus structure; Benefits: medical, dental, vision, 401(k), paid time off
Skills & Requirements
Must-have
Customer ROI achievement
Process implementation and refinement
Data-driven QBRs and Success Plans
Customer feedback systems
Account health monitoring
Customer journey ownership
Nice-to-have
Industrial automation expertise
Building repeatable processes
Influencing internal stakeholders
High-level customer relationships
Key Requirements
8+ years in Customer Success or Account Management
2+ years managing people or leading projects
Bachelor's degree in Business, Engineering, or technical field
B2B hardware, robotics, or industrial automation experience preferred