Jr. Desktop Support Specialist, Gurgaon

AML RightSource

Gurgaon, India
Fully remote
Windows 10/11 and macos knowledge
Microsoft 365 suite proficiency
Hardware and software troubleshooting
The Jr. Desktop Support Specialist is primarily responsible for the day-to-day deployment, support, and problem resolution of end-user computing devices

Job Summary

  • The Jr. Desktop Support Specialist is primarily responsible for the day-to-day deployment, support, and problem resolution of end-user computing devices.
  • This role involves administering the IT environment including workstations, printers, software installation, and managing updates and patches.
  • The specialist acts as the primary technical contact for employees, handling on-site and remote support for OS, software, and hardware issues.

Matching Summary

The Jr. Desktop Support Specialist is primarily responsible for the day-to-day deployment, support, and problem resolution of end-user computing devices.

Skills & Requirements

Must-have

  • Windows 10/11 and MacOS knowledge
  • Microsoft 365 suite proficiency
  • Hardware and software troubleshooting
  • MDM device deployment experience
  • Strong customer service skills

Nice-to-have

  • Experience with Atlassian Jira Service Management
  • Excellent communication abilities
  • Ability to work under tight deadlines
  • Team collaboration skills
  • Inventory management experience

Key Requirements

  • Fluent in English written and spoken
  • Knowledge of Windows 10/11 and MacOS
  • Customer service support skills

Work Rights

Not specified

Tailored Resume

Cover Letter