Askgs Experience Center Associate - German Bilingual
J&J FAMILY OF COMPANIES
Paranaque, National Capital Region, Philippines
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German and english bilingual proficiency
Resolve employee/customer inquiries
Hr, procurement, and payroll processes
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Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate based in Paranaque, Philippines. The role focuses on resolving employee and customer inquiries related to HR, Procurement, and Payroll through various communication channels while ensuring high service levels.
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Job Summary
Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through healthcare innovation.
The AskGS Experience Center Associate will resolve employee/customer inquiries regarding HR, Procurement, and Payroll processes through multiple channels.
The role requires strong customer orientation, excellent communication skills, and the ability to work effectively in a fast-paced, team-based environment.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate based in Paranaque, Philippines. The role focuses on resolving employee and customer inquiries related to HR, Procurement, and Payroll through various communication channels while ensuring high service levels.
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Skills & Requirements
Must-have
German and English bilingual proficiency
Resolve employee/customer inquiries
HR, Procurement, and Payroll processes
Multi-channel communication (phone, web, chat)
Document cases in case management system
Meet service levels and performance goals
Nice-to-have
Proactive in identifying process improvements
Drive effective use of self-service options
Positive and collaborative team player
Continuous learning and skill enhancement
Key Requirements
German and English bilingual skills
Computer literate with common office software
Experience with CRM (SalesForce/Service Now preferred)