Service Desk Analyst

NPL Management Ltd

Teddington, United Kingdom
On-site
1st line support
Hardware and software support
Incident resolution
NPL Management Ltd is seeking a Service Desk Analyst to provide first-line technical support to their team in Teddington. The ideal candidate will be a proactive problem-solver with strong communication skills, ensuring minimal disruption to IT services

Job Summary

  • As a Service Desk Analyst, you’ll be the friendly, knowledgeable first point of contact when our people need technical support.
  • You’ll provide 1st line support across a wide range of hardware and software, ensuring minimal disruption and a positive customer experience throughout.
  • Help reduce repeat calls by sharing guidance, useful information and basic end-user training.

Matching Summary

Match Score: 85

NPL Management Ltd is seeking a Service Desk Analyst to provide first-line technical support to their team in Teddington. The ideal candidate will be a proactive problem-solver with strong communication skills, ensuring minimal disruption to IT services.

Skills & Requirements

Must-have

  • 1st line support
  • hardware and software support
  • incident resolution
  • customer communication
  • Service Desk tools

Nice-to-have

  • proactive issue identification
  • end-user training
  • knowledge base contribution
  • continuous learning

Key Requirements

  • 1st line support experience
  • IT incident resolution
  • Service Desk tools proficiency

Work Rights

Not specified

Tailored Resume

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