Not specified; discretionary bonus included; benef...
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24/7 operations team leadership
Incident management and response
Itil-based process optimization
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2K is seeking a Manager for their Technical Operations Center (TOC) in Bengaluru, India, to lead a team responsible for 24/7 operational support, incident management, and product launch readiness. The ideal candidate should have a strong background in managing operational teams, familiarity with ITIL practices, and excellent communication skills.
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Job Summary
The TOC serves as the frontline for stability, visibility, and action by owning live monitoring, incident response, and operational readiness across all products.
This role requires leading a global team to ensure continuous coverage through efficient shift rotations and clear incident ownership protocols.
Employees enjoy benefits including discretionary bonuses, comprehensive medical insurance, gym reimbursement, and access to free games and corporate events.
Matching Summary
Match Score: 75
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2K is seeking a Manager for their Technical Operations Center (TOC) in Bengaluru, India, to lead a team responsible for 24/7 operational support, incident management, and product launch readiness. The ideal candidate should have a strong background in managing operational teams, familiarity with ITIL practices, and excellent communication skills.
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Salary
Not specified; Discretionary bonus included; Benefits include Provident fund, medical insurance, and childcare services
Skills & Requirements
Must-have
24/7 operations team leadership
incident management and response
ITIL-based process optimization
product launch readiness coordination
operational tooling expertise
Nice-to-have
bias toward automation and improvement
strong communication under pressure
team culture building and coaching
data-driven trend analysis skills
Key Requirements
Experience leading 24/7 operations teams
Background in service request and problem management