ST ANDREW'S MISSION HOSPITAL is seeking a Patient Relations Executive to enhance the patient and family experience by managing feedback and facilitating communication between patients and hospital departments. The ideal candidate should have a background in healthcare, excellent communication skills, and experience in patient relations or customer service
Job Summary
The role serves as a key liaison between patients, families, and hospital departments to ensure timely resolution of concerns.
Responsibilities include managing all forms of patient feedback, conducting investigations, and facilitating family conferences for issue closure.
The position requires analyzing recurring service issues to provide insights that drive continuous quality improvement initiatives.
Matching Summary
Match Score: 85
ST ANDREW'S MISSION HOSPITAL is seeking a Patient Relations Executive to enhance the patient and family experience by managing feedback and facilitating communication between patients and hospital departments. The ideal candidate should have a background in healthcare, excellent communication skills, and experience in patient relations or customer service.
Skills & Requirements
Must-have
Manage patient feedback and complaints
Coordinate service recovery efforts
Facilitate family conferences
Analyze service trends and gaps
Maintain confidentiality of records
Nice-to-have
Empathetic communication in sensitive situations
Collaborative multidisciplinary teamwork
Strong written correspondence skills
Proactive service excellence advocacy
Key Requirements
Bachelor's Degree in Healthcare Management or related field
1-3 years experience in patient relations or customer service