Candidate For A Leader Or Managerial Role In Operational Design, Implementation, And Improvement - Mvno Business Department

Rakuten

Tokyo, Japan
Operational improvement experience
Staffing planning and manual creation
Kpi setting for operational quality
Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of services

Job Summary

  • Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of services.
  • The MVNO Operations Department drives operational activities for each MVNO initiative, ensuring user-friendly operations.
  • You will oversee the entire initiative from planning and strategy formulation to operational design.

Matching Summary

Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of services.

Skills & Requirements

Must-have

  • Operational improvement experience
  • Staffing planning and manual creation
  • KPI setting for operational quality

Nice-to-have

  • MVNO sector operational experience
  • Customer service improvement planning
  • BPO vendor management experience

Key Requirements

  • Experience in incident root cause analysis
  • Experience in personnel development
  • English proficiency

Work Rights

Not specified

Tailored Resume

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