Manager, Field Service Operations

Otis Elevator

Seattle, WA, USA
Base: $118,000 to $150,000 annually; bonus/equity:...
Leadership experience with technicians
Day-to-day management of field staff
Safety and quality service assurance
The role involves leading maintenance operations to ensure superior customer satisfaction while managing costs and ensuring field employee safety

Job Summary

  • The role involves leading maintenance operations to ensure superior customer satisfaction while managing costs and ensuring field employee safety.
  • Otis Elevator offers a comprehensive benefits package including a 401(k) plan with company match, medical coverage, and three weeks of paid vacation.
  • As the world's leading elevator company, Otis moves 2.4 billion people daily and values Safety, Ethics, Quality, Innovation, and Employee Opportunity.

Matching Summary

The role involves leading maintenance operations to ensure superior customer satisfaction while managing costs and ensuring field employee safety.

Salary

Base: $118,000 to $150,000 annually; Bonus/Equity: Spot performance bonus opportunities available; Benefits: Comprehensive medical, dental, vision, 401(k) match, and paid time off

Skills & Requirements

Must-have

  • Leadership experience with technicians
  • Day-to-day management of field staff
  • Safety and quality service assurance
  • Resource allocation and cost management
  • Route scheduling and callback rate reduction

Nice-to-have

  • Elevator industry experience
  • Strong communication skills
  • Team-oriented dynamic environment
  • Passion for customer service
  • Innovation and continuous improvement mindset

Key Requirements

  • High school education required; BA/BS preferred
  • At least 7 years of relevant work experience
  • Experience working with a team of technicians
  • Valid driver's license required for territory
  • Work authorization in US (no sponsorship provided)

Work Rights

Must have valid US work authorization

Tailored Resume

Cover Letter