HELPDESK SUPPORT ENGINEER

AVATAR MODERN TECHNO SERVICES PTE. LTD.

Singapore
Not specified (assumed to be hybrid or on-site based on industry norms).
L1/l2 technical support experience
Active directory and azure ad management
Servicenow or jira service management usage
Avatar Modern Tech Services Pte. Ltd. is seeking a Helpdesk Support Engineer to provide first and second-level technical support to end users in Singapore. The role focuses on maintaining high service availability, user satisfaction, and compliance with service level agreements

Job Summary

  • The Helpdesk Support Engineer is responsible for providing timely L1/L2 technical support to ensure high service availability and user satisfaction.
  • Key duties include diagnosing hardware and software issues, managing user accounts, and maintaining strict adherence to IT security policies.
  • Candidates must possess strong communication skills and the ability to document resolutions while working within SLA-driven enterprise environments.

Matching Summary

Match Score: 85

Avatar Modern Tech Services Pte. Ltd. is seeking a Helpdesk Support Engineer to provide first and second-level technical support to end users in Singapore. The role focuses on maintaining high service availability, user satisfaction, and compliance with service level agreements.

Skills & Requirements

Must-have

  • L1/L2 technical support experience
  • Active Directory and Azure AD management
  • ServiceNow or Jira Service Management usage
  • Windows and macOS desktop troubleshooting
  • SLA-driven incident resolution

Nice-to-have

  • ITIL Foundation certification preferred
  • Experience in government regulated environments
  • Endpoint management tools like Intune or SCCM
  • Basic scripting or automation knowledge
  • Remote user support capabilities

Key Requirements

  • Degree/Diploma in IT or Computer Science
  • 2–5 years of helpdesk or end-user support experience
  • Strong troubleshooting and customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter