2026 Workforce Gvpcw

Concentrix

Quezon City, Philippines
Accurate and timely forecasts
Capacity plans, schedules
Intraday management
The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis

Job Summary

  • The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.
  • This position is responsible for the execution of workforce strategy.
  • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards.

Matching Summary

The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.

Skills & Requirements

Must-have

  • accurate and timely forecasts
  • capacity plans, schedules
  • intraday management
  • post-day performance analysis
  • execution of workforce strategy
  • Call Center efficiency

Nice-to-have

  • foster customer service disposition
  • demonstrated business acumen
  • focus on continuous improvement
  • mentor, coach and provide direction

Key Requirements

  • Associate's degree in related field
  • more than seven years of relevant experience
  • at least two years of Progressive Management Experience
  • 3+ years of experience in a similar role
  • Proficiency with Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter