Senior Analyst – Global Warranty - Labor Information System
gmoshawa.ca
Hybrid
Business owner of labor information system
Design and execute test cases
Support audit and compliance
The Senior Analyst position at GM focuses on managing the Global Labor Information Database (GMLID) and collaborating with the Global Warranty Management team to enhance warranty processes and reduce costs. The role requires a blend of analytical, organizational, and interpersonal skills, along with a strong customer focus, in a hybrid work environment
Job Summary
In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team.
You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide.
This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience.
Matching Summary
Match Score: 85
The Senior Analyst position at GM focuses on managing the Global Labor Information Database (GMLID) and collaborating with the Global Warranty Management team to enhance warranty processes and reduce costs. The role requires a blend of analytical, organizational, and interpersonal skills, along with a strong customer focus, in a hybrid work environment.
Skills & Requirements
Must-have
Business owner of Labor Information System
Design and execute test cases
Support audit and compliance
Maintain warranty master data
Resolve DBC escalations
SAP master warranties
Nice-to-have
Improve warranty performance
Enhance dealer experience
Collaborate across multiple functions
Drive meaningful change
Foster inclusion and belonging
Key Requirements
Bachelor Degree or equivalent experience
3-5 years related job experience
Knowledge of Field Service Operations, Aftersales
Ability to manage unique, unusual and difficult problems