Documentation platforms and content management systems
Product usage data analysis
This role offers the opportunity to shape how customers understand and interact with products by sitting at the intersection of product, analytics, and customer experience
Job Summary
This role offers the opportunity to shape how customers understand and interact with products by sitting at the intersection of product, analytics, and customer experience.
You will build engaging documentation, develop deep product expertise, and turn product usage data into actionable intelligence to drive adoption and improve customer outcomes.
Fortive is a global industrial technology innovator with a dynamic, inclusive culture focused on growth, learning, and positive impact.
Matching Summary
This role offers the opportunity to shape how customers understand and interact with products by sitting at the intersection of product, analytics, and customer experience.
Skills & Requirements
Must-have
technical documentation for software applications
documentation platforms and content management systems
product usage data analysis
in-product engagement design
customer feedback collection
collaboration with product and engineering teams
Nice-to-have
experience with product analytics platforms
curiosity about AI-enhanced documentation workflows
builder's mindset for system design
strong organizational skills
exceptional writing skills
Key Requirements
Bachelor's degree in Technical Communication or related field
5+ years creating technical documentation for software
experience with content management systems like Confluence