Director, Customer Advocacy

Dell Technologies

Hopkinton, MA, US
Base: $192,950. - $249,700.; bonus/equity: not spe...
Customer experience strategy
Data-driven narratives
Customer insights engine
Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator

Job Summary

  • Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator.
  • Lead a team of CX advocates that serves as the central insights engine for informed decision-making across the enterprise.
  • Partner at the highest levels across the organization to frame ambiguous problems, set insight-driven priorities, and translate analysis into actionable recommendations.

Matching Summary

Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator.

Salary

Base: $192,950. - $249,700.; Bonus/Equity: Not specified; Benefits: Your life. Your health. Supported by your benefits.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Data-driven narratives
  • Customer insights engine
  • Customer engagement programs
  • Voice of Customer (VoC)

Nice-to-have

  • Executive presence
  • Strategic people leader
  • Complex problem solving
  • Building relationships at Senior Executive levels

Key Requirements

  • 19+ years related experience or equivalent education/experience
  • 7 years diversified responsibilities
  • CCXP Certification

Work Rights

Not specified

Tailored Resume

Cover Letter