Customer Service Agents (multilingual)

Mercell Holding AS

Stockholm, Sweden
Competitive salary pyckages; benefits include heal...
Hybrid - working onsite at the office and from home, balancing flexibility with collaboration
2+ years customer service experience
Fluency in swedish and english
Experience with jira and crm tools
Mercell Holding AS is hiring five multilingual Customer Service Agents in Stockholm to enhance customer support for their public procurement platform. The role requires strong communication skills and experience in customer service, with a focus on providing timely and solution-oriented assistance to customers

Job Summary

  • The role involves acting as a trusted first point of contact to help customers resolve issues and navigate complex public procurement processes.
  • Mercell offers a hybrid work model that balances flexibility for remote work with strong in-person collaboration and team building.
  • Employees receive competitive salary packages along with health insurance, pension plans, paid parental leave, and social happenings.

Matching Summary

Match Score: 85

Mercell Holding AS is hiring five multilingual Customer Service Agents in Stockholm to enhance customer support for their public procurement platform. The role requires strong communication skills and experience in customer service, with a focus on providing timely and solution-oriented assistance to customers.

Salary

Competitive salary packages; Benefits include health and insurance plans, pension plans, and paid parental leave

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Fluency in Swedish and English
  • Experience with Jira and CRM tools
  • Ability to handle multiple priorities
  • Problem-solving under pressure

Nice-to-have

  • Supporting public sector customers
  • Knowledge of procurement processes
  • Previous SaaS environment experience
  • Collaborative team spirit
  • Product knowledge sharing

Key Requirements

  • Professional fluency in Swedish and English
  • Minimum one additional Nordic language (Norwegian, Danish, or Finnish)
  • 2+ years experience in customer service or helpdesk
  • Comfortable working with digital platforms and support systems

Work Rights

Not specified

Tailored Resume

Cover Letter