Customer Service Advisor - Iloilo Xtra 2026

Concentrix

Iloilo City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • basic product knowledge
  • document and retrieve information
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • team member and independently

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter