Business Analyst

Experian

Hyderabad, India
On-site
Servicenow itom module experience
Process improvement identification
Requirements gathering and documentation
Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities

Job Summary

  • Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
  • Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.

Matching Summary

Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.

Skills & Requirements

Must-have

  • ServiceNow ITOM module experience
  • Process improvement identification
  • Requirements gathering and documentation
  • Stakeholder communication and influence
  • Product demonstrations for customers

Nice-to-have

  • Customer centric attitude
  • Ability to deal with cultural diversity
  • Proven team player and team builder
  • Mentoring novice staff

Key Requirements

  • 3 to 5 minimum ServiceNow process consultancy experience
  • Recent focus on the ITOM module
  • Related experience in ServiceNow Enterprise Service Management
  • Hands-on ServiceNow experience meeting client requirements
  • B. Tech in Computer Science or Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline

Work Rights

Not specified

Tailored Resume

Cover Letter