Product Technical Support Analyst Lead (finance And Accounting Background)

Fidelity National Information Services

Phl Maka, USA
**
Investment accounting manager platform
Functional and technical support
Daily production support
** Fidelity National Information Services is seeking a Product Technical Support Analyst Lead with a finance and accounting background to provide functional and technical support for their Investment Accounting Manager platform. The role, which offers a hybrid work environment, involves managing production issues, monitoring processes, and collaborating with both internal and client teams to ensure high-quality support. **

Job Summary

  • The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform.
  • The role involves managing daily production issues, monitoring batch processes, supporting client operations, and ensuring timely communication across internal and client teams.
  • FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

Matching Summary

Match Score: 75

** Fidelity National Information Services is seeking a Product Technical Support Analyst Lead with a finance and accounting background to provide functional and technical support for their Investment Accounting Manager platform. The role, which offers a hybrid work environment, involves managing production issues, monitoring processes, and collaborating with both internal and client teams to ensure high-quality support. **

Skills & Requirements

Must-have

  • Investment Accounting Manager platform
  • functional and technical support
  • daily production support
  • monitor batch processes
  • client operations support
  • financial accounting concepts

Nice-to-have

  • self-starter but team mindset
  • customer service and team focus
  • strong sense of ownership
  • analytical and problem-solving capability

Key Requirements

  • Bachelor’s degree in business, Accounting, Finance
  • Fluent in English
  • Knowledge of financial instruments and fund accounting
  • Working experience on InvestOne

Work Rights

Not specified

Tailored Resume

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