Etic, Service Desk - Associate

PwC

Experience in it service desk role
Understanding of itsm processes
Strong communication skills
This role serves as the first point of contact for IT service requests and incidents within PwC's Managed Service Delivery Tower

Job Summary

  • This role serves as the first point of contact for IT service requests and incidents within PwC's Managed Service Delivery Tower.
  • The incumbent is responsible for logging, categorizing, and troubleshooting tickets while ensuring timely resolution or escalation.
  • Candidates must possess strong coordination skills to collaborate with internal teams and maintain high-quality service delivery.

Matching Summary

This role serves as the first point of contact for IT service requests and incidents within PwC's Managed Service Delivery Tower.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication skills

Nice-to-have

  • Experience with ServiceNow ticketing tools
  • Customer-focused mindset
  • Ability to support system changes

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of Incident, Request, Change, Problem processes

Work Rights

Not specified

Tailored Resume

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