Customer Communication & Engagement Specialist

FWD

Jakarta, Indonesia
Proactive customer communication strategies
Cross-functional team collaboration
Customer engagement programs
The objective of the role is to ensure FWD Insurance active presence throughout customer lifecycle by providing proactive & intuitive customer communications

Job Summary

  • The objective of the role is to ensure FWD Insurance active presence throughout customer lifecycle by providing proactive & intuitive customer communications.
  • Develop and implement effective customer engagement strategies to provide excellence customer experience.
  • Collaborate with cross-functional teams to address customer issues through effective & intuitive customer communications.

Matching Summary

The objective of the role is to ensure FWD Insurance active presence throughout customer lifecycle by providing proactive & intuitive customer communications.

Skills & Requirements

Must-have

  • Proactive customer communication strategies
  • Cross-functional team collaboration
  • Customer engagement programs

Nice-to-have

  • Strong relationship building
  • Innovative customer experience
  • Tech-enabled approach

Key Requirements

  • Experience in customer engagement
  • Ability to develop communication strategies
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter