Sales Support Representative - Residential Builder

Ferguson PLC

Base: $20.57 - $32.91 hourly; bonus/equity: eligib...
Handle customer inquiries via phone email chat
Resolve customer complaints effectively
Coordinate deliveries on behalf of customers
Ferguson is a Fortune 500 company dedicated to making complex projects simple, successful, and sustainable for customers

Job Summary

  • Ferguson is a Fortune 500 company dedicated to making complex projects simple, successful, and sustainable for customers.
  • The role involves handling customer inquiries, resolving complaints, and coordinating deliveries while working closely with sales associates.
  • Associates enjoy a holistic benefits plan including health, dental, vision, paid time off, life insurance, and a 401(k) with company match.

Matching Summary

Ferguson is a Fortune 500 company dedicated to making complex projects simple, successful, and sustainable for customers.

Salary

Base: $20.57 - $32.91 hourly; Bonus/Equity: Eligible for bonus or incentive plan; Benefits: Health, dental, vision, PTO, life insurance, 401(k) match

Skills & Requirements

Must-have

  • Handle customer inquiries via phone email chat
  • Resolve customer complaints effectively
  • Coordinate deliveries on behalf of customers
  • Use CRM system and phone system
  • Generate timely quotations and accurate sales orders

Nice-to-have

  • Experience in plumbing HVAC or other trades
  • Ability to upsell products
  • Strong relationship building skills
  • Quick learner of product knowledge
  • Highly motivated customer service mentality

Key Requirements

  • 0-3 years of sales or customer service experience preferred
  • General digital literacy including Microsoft Office
  • Ability to react well in a fast-paced environment

Work Rights

Not specified

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