Customer Service Advisor

Vitalaire

United Kingdom, United Kingdom
On-site
Handle customer enquiries
Resolve customer issues
Order entry and queries
Vitalaire is seeking a Customer Service Advisor to efficiently handle customer inquiries, resolve issues, and foster strong relationships within a local site environment. The role requires effective communication and problem-solving skills, along with a willingness to learn about the company's products and services

Job Summary

  • Answer customer enquiries and resolve customer issues in an efficient and timely manner.
  • Develops and maintains knowledge of products, services and systems as required.
  • Manages work within KPI / target framework to optimise customer experience and productivity.

Matching Summary

Match Score: 85

Vitalaire is seeking a Customer Service Advisor to efficiently handle customer inquiries, resolve issues, and foster strong relationships within a local site environment. The role requires effective communication and problem-solving skills, along with a willingness to learn about the company's products and services.

Skills & Requirements

Must-have

  • handle customer enquiries
  • resolve customer issues
  • order entry and queries
  • take payments from customers
  • develop product knowledge
  • identify sales opportunities

Nice-to-have

  • proactive customer service
  • build long term relationships
  • diverse and inclusive workplace

Key Requirements

  • Confident and clear communication skills
  • Prioritising workload and solving problems
  • Focused in a busy telephone environment
  • Willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter