The City of Olathe is seeking a Billing & Support Specialist to assist citizens by answering billing inquiries and providing customer support in a high call volume environment
Job Summary
The City of Olathe is seeking a Billing & Support Specialist to assist citizens by answering billing inquiries and providing customer support in a high call volume environment.
This role involves managing accounts receivable, creating invoices, updating customer files, and ensuring accuracy in utility billing and payments.
The City of Olathe offers a fulfilling career with opportunities for growth, excellent benefits, and a supportive community.
Matching Summary
The City of Olathe is seeking a Billing & Support Specialist to assist citizens by answering billing inquiries and providing customer support in a high call volume environment.
Skills & Requirements
Must-have
High call volume customer support
Billing inquiry resolution
Customer account management
Strong communication skills
Attention to detail
Cash handling procedures
Nice-to-have
Process improvement recommendations
Software testing and feedback
Bilingual in Spanish or ASL
Organized and process-oriented
Ability to manage competing priorities
Key Requirements
Three or more years customer service experience
High School Diploma or equivalent
Valid driver’s license with favorable record
Proficiency in verbal and written English
Preferred associates degree or business coursework