Deliver exceptional first impressions by managing front office operations and ensuring prompt, professional attention and personal recognition for guests
Job Summary
Deliver exceptional first impressions by managing front office operations and ensuring prompt, professional attention and personal recognition for guests.
Create memorable experiences that inspire guest loyalty by executing Kimpton’s unique approach to guest engagement.
Master various communication channels and maintain intimate knowledge of departmental standards and procedures to handle guest requests.
Matching Summary
Deliver exceptional first impressions by managing front office operations and ensuring prompt, professional attention and personal recognition for guests.
Skills & Requirements
Must-have
Front office operations
Guest relations
Handling incoming calls
English and Chinese communication
Nice-to-have
Bespoke staying experience
Proactive and agile
Charming and joyful
Service excellence and discreet
Key Requirements
Minimum 1 year hotel front office experience
Bachelor's degree in hotel management
Opera, Microsoft Office Suite, Quore, JDS experience