The Head of Transformation & Enablement is a senior strategic leadership role responsible for transforming service delivery into a world-class, digitally enabled customer and operational experience
Job Summary
The Head of Transformation & Enablement is a senior strategic leadership role responsible for transforming service delivery into a world-class, digitally enabled customer and operational experience.
The role will champion the concept of Service as a Product, ensuring that service delivery is designed, measured, and continuously improved with the same rigour as product development.
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
Matching Summary
The Head of Transformation & Enablement is a senior strategic leadership role responsible for transforming service delivery into a world-class, digitally enabled customer and operational experience.
Skills & Requirements
Must-have
operational transformation leadership
customer experience transformation
service operations leadership
AI and automation implementation
digital self-service capabilities
Service as a Product approach
Nice-to-have
leading organizational change
influencing senior stakeholders
analytical mindset
collaboration at unique office spaces
hybrid working approach
Key Requirements
Significant leadership experience
Experience leading change within B2B Telecommunications
Track record delivering large-scale transformation
Experience implementing AI, automation, digital technologies
Experience designing and implementing digital service capabilities
Strong understanding of process improvement methodologies
Experience managing and optimising CRM platforms
Proven ability to lead organizational change
Strong analytical mindset
Excellent communication, leadership, and stakeholder engagement skills