German-speaking Service Desk Supervisor

unistrasi.it

Hybrid
Strong english and german communication skills
Experience in people management
Hands-on experience with escalation management
The Service Desk Supervisor will lead a Service Desk team and drive high-quality customer service delivery

Job Summary

  • The Service Desk Supervisor will lead a Service Desk team and drive high-quality customer service delivery.
  • This role involves monitoring performance and ensuring all employees understand their responsibilities.
  • Unisys offers a supportive environment with hybrid working and various benefits after 6 months tenure.

Matching Summary

The Service Desk Supervisor will lead a Service Desk team and drive high-quality customer service delivery.

Skills & Requirements

Must-have

  • Strong English and German communication skills
  • Experience in people management
  • Hands-on experience with escalation management

Nice-to-have

  • Customer-first mindset
  • Proactive approach with urgency
  • Ability to think tactically and strategically

Key Requirements

  • Minimum 2+ years in customer service
  • Solid knowledge of ITIL processes
  • Experience in a Customer Service environment

Work Rights

Not specified

Tailored Resume

Cover Letter