Manager, Field Service Operations

Otis Elevator

Seattle, WA, USA
Base: $118,000 to $150,000; bonus/equity: spot per...
Leadership experience with technicians
Day-to-day management of field staff
Safety and quality assurance protocols
The role involves leading maintenance operations to provide exceptional service while ensuring the safety and development of field staff

Job Summary

  • The role involves leading maintenance operations to provide exceptional service while ensuring the safety and development of field staff.
  • Otis Elevator is a global industry leader employing 72,000 people across more than 200 countries committed to Safety, Ethics, and Quality.
  • The company offers comprehensive benefits including a 401(k) match, medical coverage, paid vacation, and tuition reimbursement programs.

Matching Summary

The role involves leading maintenance operations to provide exceptional service while ensuring the safety and development of field staff.

Salary

Base: $118,000 to $150,000; Bonus/Equity: Spot performance bonus opportunities; Benefits: Comprehensive medical, dental, vision, 401(k) match, and paid time off

Skills & Requirements

Must-have

  • Leadership experience with technicians
  • Day-to-day management of field staff
  • Safety and quality assurance protocols
  • Resource allocation and route scheduling
  • Technical support for field workforce

Nice-to-have

  • Elevator industry specific experience
  • Strong business acumen and communication
  • Passion for customer service excellence
  • Ability to work in dynamic environment
  • Innovation and change management skills

Key Requirements

  • High school education required; BA/BS preferred
  • At least 7 years of relevant work experience
  • Valid driver's license required for territory travel
  • US work authorization required (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter