Askppl People Support Advisor

Autodesk

Base: based on experience + location; bonus/equity...
3-5 years customer service experience
Workday hr system proficiency
Tier 1 hr inquiry management
The People Support Advisor serves as the first point of contact for all HR-related enquiries and services to employees across the APAC region

Job Summary

  • The People Support Advisor serves as the first point of contact for all HR-related enquiries and services to employees across the APAC region.
  • This role requires managing transactional requests, resolving Tier 1 inquiries at the first point of contact, and escalating complex issues when necessary.
  • Candidates must possess strong organizational skills, attention to detail, and the ability to maintain confidentiality while delivering a five-star employee experience.

Matching Summary

The People Support Advisor serves as the first point of contact for all HR-related enquiries and services to employees across the APAC region.

Salary

Base: Based on experience and location; Bonus/Equity: Annual cash bonuses and stock grants available; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Workday HR system proficiency
  • Tier 1 HR inquiry management
  • Case management tool usage
  • HR policy knowledge APAC region

Nice-to-have

  • Strong solution orientation skills
  • Proactive case queue monitoring
  • Excellent interpersonal communication
  • Ability to work in fast-paced environment
  • Collaborative team player mindset

Key Requirements

  • 3-5 years experience in customer service or shared services
  • Degree or relevant qualification required
  • Proficiency with Workday and Excel/Word tools

Work Rights

Not specified

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