German-speaking L1 Support Specialist

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German language proficiency c1 level
English language proficiency
2 years service desk experience
Unisys Australia is seeking a German-speaking L1 Support Specialist to provide technical assistance in a hybrid work environment. The role involves managing incidents and service requests while ensuring high-quality customer service for end users in the Quick Service Restaurant (QSR) sector

Job Summary

  • This role serves as the first point of contact for end users seeking technical assistance for a major global Quick Service Restaurant client.
  • The position requires managing incidents through various channels while striving for First Contact Resolution and adhering to strict SLAs.
  • Employees benefit from hybrid working options, private health insurance, and unlimited access to online training tools for skill development.

Matching Summary

Match Score: 85

Unisys Australia is seeking a German-speaking L1 Support Specialist to provide technical assistance in a hybrid work environment. The role involves managing incidents and service requests while ensuring high-quality customer service for end users in the Quick Service Restaurant (QSR) sector.

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German language proficiency C1 level
  • English language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting skills
  • Incident ticket logging and closure

Nice-to-have

  • Knowledge of QSR POS systems
  • Experience with KDS environments
  • Strong customer service orientation
  • Collaborative mindset for knowledge sharing

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level German language proficiency
  • Proficiency in Windows and network troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter