Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer-facing service role
Managing maintenance work requests
Key inventory administration
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing representative for its Facilities Management department. The ideal candidate will possess strong customer service skills and experience in an office environment, supporting maintenance and project requests while managing key inventory and communication with customers

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing representative for its Facilities Management department. The ideal candidate will possess strong customer service skills and experience in an office environment, supporting maintenance and project requests while managing key inventory and communication with customers.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service role
  • Managing maintenance work requests
  • Key inventory administration
  • Operating departmental switchboard
  • Proactive customer communication
  • Use of Microsoft Office
  • Record keeping and filing systems

Nice-to-have

  • Familiarity with FAMIS CMMS
  • Knowledge of Workday system
  • Good customer service skills
  • Ability to communicate with leadership
  • Understanding of facility management processes
  • Knowledge of accessibility standards

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check required
  • Sex offender registry check required

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter