Service Owner - Customer Journey Expert Order Management @ing Hubs Romania

ING Hubs Romania

Bucharest, Romania
Hybrid
Experience with product and service management processes
Strong analytical skills and attention to detail
Ability to explain complex issues simply
ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for their Order Management team, focused on delivering high-quality payment services. The ideal candidate will possess a collaborative mindset, customer-centric approach, and strong analytical skills, with experience in service management

Job Summary

  • The Service Owner role is responsible for tactical and operational execution including managing budgets, incidents, and ensuring compliant service delivery for Payment & Settlement Services.
  • You will act as a central connector between Product Leads, Country representatives, and various Head Office teams like Risk, Compliance, Legal, and Finance.
  • The team offers a flexible way of working in a highly collaborative environment where impact is the primary driver of work.

Matching Summary

Match Score: 85

ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for their Order Management team, focused on delivering high-quality payment services. The ideal candidate will possess a collaborative mindset, customer-centric approach, and strong analytical skills, with experience in service management.

Skills & Requirements

Must-have

  • Experience with product and service management processes
  • Strong analytical skills and attention to detail
  • Ability to explain complex issues simply
  • Customer-centric service delivery focus
  • Budget management and cost allocation experience

Nice-to-have

  • Experience working with near or offshore teams
  • Prior experience in payments processing
  • Passion for challenging the status quo
  • Collaborative mindset with cross-functional teams
  • Proven track record of creative problem solving

Key Requirements

  • Bachelor or Master's degree required
  • Excellent level of English proficiency
  • Proven experience in service ownership or product management

Work Rights

Not specified

Tailored Resume

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