*NEW* 1 Year contract Customer Resolution Specialist - Insurance

AMBITION GROUP SINGAPORE PTE. LTD.

Singapore, Singapore
**
Manage complaints across various touchpoints
Analyze investigation reports for resolutions
Coordinate service recovery actions with customers
** The Ambition Group Singapore is seeking a Customer Resolution Specialist for a one-year contract to manage and resolve customer complaints within the insurance sector. The role requires a degree in Business Administration or equivalent, along with at least two years of experience in complaint management and excellent communication skills. **

Job Summary

  • The role involves managing, understanding, and resolving customer complaints from various sources within required turnaround times.
  • Candidates will analyze investigation reports to make independent recommendations for service resolutions and coordinate recovery actions.
  • The position requires preparing statistics and trend analysis reports for circulation to the Senior Management Team.

Matching Summary

Match Score: 75

** The Ambition Group Singapore is seeking a Customer Resolution Specialist for a one-year contract to manage and resolve customer complaints within the insurance sector. The role requires a degree in Business Administration or equivalent, along with at least two years of experience in complaint management and excellent communication skills. **

Skills & Requirements

Must-have

  • Manage complaints across various touchpoints
  • Analyze investigation reports for resolutions
  • Coordinate service recovery actions with customers
  • Prepare monthly and quarterly complaints reports
  • Handle disputes involving external parties

Nice-to-have

  • Insurance knowledge is an advantage
  • Proficient in Power BI and Power Automate
  • Knowledge in Lifeasia and CRM systems
  • Experience in identifying process improvements

Key Requirements

  • Minimum Degree in Business Administration or equivalent
  • Minimum 2 years of complaint management experience
  • Excellent written and spoken communication skills

Work Rights

Not specified

Tailored Resume

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