The role involves leading one of the three regional Major Incident Management teams to ensure flawless process execution and continual service improvement
Job Summary
The role involves leading one of the three regional Major Incident Management teams to ensure flawless process execution and continual service improvement.
Western Union offers a hybrid work model with a minimum of three days per week in the office and provides various benefits including health insurance, provident fund, and relocation support.
The company values diversity and inclusion, providing accommodations during recruitment and fostering a globally diverse and collaborative work environment.
Matching Summary
The role involves leading one of the three regional Major Incident Management teams to ensure flawless process execution and continual service improvement.
Skills & Requirements
Must-have
Major Incident Management process execution
Hybrid work environment experience
IT Service Management (ITSM) coordination
Team leadership and coaching
Global stakeholder collaboration
Process documentation and metrics tracking
Nice-to-have
Engineering / DevOps / SRE experience
Managed service environment governance
Strong business writing and presentation skills
Crisis situation prioritization
Cultural diversity awareness
Key Requirements
4+ years related experience in process planning and strategy execution
8+ years application and infrastructure technology operations experience
Bachelor’s degree in computer science or related field