Product Manager – Scams (complaints & Resolution)

Thejolietbank

Not specified
Product manager experience
Scams and/or complaints journeys
Problem framing and discovery practice
The job posting is for a Product Manager position focused on scams at Thejolietbank. The role involves improving scam complaint processes and working collaboratively across various departments to enhance customer experience and operational outcomes

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • Within this crew, you’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Day 1 process ready for commencement of the ACMA and AFCA changes, with clear customer pathways, operational playbooks and controls.

Matching Summary

Match Score: 85

The job posting is for a Product Manager position focused on scams at Thejolietbank. The role involves improving scam complaint processes and working collaboratively across various departments to enhance customer experience and operational outcomes.

Skills & Requirements

Must-have

  • Product Manager experience
  • scams and/or complaints journeys
  • problem framing and discovery practice
  • customer-first mindset with risk lens
  • data analysis and outcome driving
  • stakeholder alignment and governance

Nice-to-have

  • financial services experience
  • continuous discovery and iterative work
  • navigating policy and controls
  • excellent communication and influencing

Key Requirements

  • Experience as a Product Manager
  • Tertiary qualification in business or related discipline

Work Rights

Not specified

Tailored Resume

Cover Letter