Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events
Job Summary
Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events.
Ensure that all requests are handled accurately and receive the appropriate service, attention, and follow-up, distinguishing between types of guests and handling them appropriately.
Maintain and effectively use guest profiles through Opera Cloud, be fully informed about events taking place at the hotel, and maintain a positive attitude throughout the shift.
Matching Summary
Actively welcome guests with a smile, greet, and check them in, informing them about the hotel, its services, the city, and local events.
Skills & Requirements
Must-have
Guest check-in and welcome
Handle guest requests promptly
Maintain work area cleanliness
Upselling to maximize rates
Adhere to credit policy
Guest privacy and security
Nice-to-have
Positive attitude and attention to detail
Assist coworkers and team player
Remain calm during busy periods
Lateral service in hospitality
Key Requirements
1 year of experience in a similar position (night)