This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle
Job Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
The roster provides regular blocks of days off, considers employee leave requests, and includes generous shift and weekend penalty rates.
Matching Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
Skills & Requirements
Must-have
Scheduling and Dispatch
SA Water Customer Contact Centre
Service Stream FS Project Delivery Team
GPS monitoring
Data integrity
High Risk activity monitoring
Nice-to-have
Innovation & Improvement culture
Positive client outcomes
Effective stakeholder engagement
Inclusive and high-performing culture
Key Requirements
2+ years customer service delivery experience
Current Driver’s Licence
Familiar with IT software (Click, WOA, Maximo, JAMS, MFC)