Customer Experience Advisor | S1 | Retail Banking | Derby

Santander

Derby, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible approach to work
Santander is evolving into a technology-driven organisation focused on customer-centric transformation valuing bold thinking and innovation

Job Summary

  • Santander is evolving into a technology-driven organisation focused on customer-centric transformation valuing bold thinking and innovation.
  • The Customer Experience Advisor will act as the first point of contact for customers in branch or over the phone, assisting with transactions, queries, and building relationships.
  • Employees receive a starting salary of £25,000 plus benefits including 25 days holiday, pension contributions, healthcare options, and wellbeing support.

Matching Summary

Santander is evolving into a technology-driven organisation focused on customer-centric transformation valuing bold thinking and innovation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension contributions, healthcare, wellbeing support

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible approach to work
  • Multi-skilled environment adaptability
  • Working on rota basis Monday to Saturday

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to broad range of activities
  • Ability to adapt to business needs

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK required

Tailored Resume

Cover Letter