Customer Service Advisor

Capita (public services)

Little Island, Ireland
Base: €29,432 py; bonus/equity: not specified; ben...
Hybrid
Handling high volume customer calls
Meeting customer service sla’s and kpi’s
Advanced computer skills including microsoft excel
You’ll join a dedicated team of customer service professionals who put the needs of customers at the heart of everything they do

Job Summary

  • You’ll join a dedicated team of customer service professionals who put the needs of customers at the heart of everything they do.
  • There are opportunities within Capita Ireland to develop your skills and progress your career.
  • Benefits include 22 days holidays plus additional leave purchase options, eyecare vouchers, pension scheme, Employee Assistance Programme, life assurance, and cycle to work scheme.

Matching Summary

You’ll join a dedicated team of customer service professionals who put the needs of customers at the heart of everything they do.

Salary

Base: €29,432 per annum; Bonus/Equity: Not specified; Benefits: 22 days holidays, eyecare vouchers, pension scheme, Employee Assistance Programme, life assurance, cycle to work scheme

Skills & Requirements

Must-have

  • Handling high volume customer calls
  • Meeting customer service SLA’s and KPI’s
  • Advanced computer skills including Microsoft Excel
  • Accurate data entry and record keeping
  • Flexible shift work Monday to Sunday

Nice-to-have

  • Proactive service attitude
  • Building rapport with customers
  • Strong organizational skills
  • Career development opportunities
  • Team-oriented work environment

Key Requirements

  • Previous customer service experience
  • Ability to work to stringent SLA’s and KPI’s
  • Strong communication skills
  • Attention to detail
  • Advanced Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter