Product Specialist

Simulator

Bangalore, India
On-site
Technical customer support
Troubleshoot software issues
Analyze application logs
Provide timely, professional customer support for issues related to the company’s application suite

Job Summary

  • Provide timely, professional customer support for issues related to the company’s application suite.
  • Troubleshoot, investigate, and resolve customer-reported issues using email, phone, and a ticketing system.
  • Gather customer feedback and share insights with internal stakeholders to improve product and support processes.

Matching Summary

Provide timely, professional customer support for issues related to the company’s application suite.

Skills & Requirements

Must-have

  • Technical customer support
  • Troubleshoot software issues
  • Analyze application logs
  • Use SQL for data validation
  • Remote customer support sessions
  • On-call rotation participation

Nice-to-have

  • Experience with Windows Server
  • Knowledge of UNIX/Linux
  • Attention to detail
  • Strong documentation practices

Key Requirements

  • 2-4 years of technical support experience
  • Help desk or ticketing system experience
  • Advanced Microsoft Windows OS knowledge
  • Working knowledge of SQL
  • Strong troubleshooting and analytical skills
  • Ability to manage multiple cases
  • Ability to work under pressure
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter