Customer Service Specialist

Haleon Pakistan Ltd

Pakistan
Not specified (likely office-based due to customer service nature)
Customer service execution
Order to cash (o2c) workflow
On time in full (otif) delivery
Haleon Pakistan Ltd is seeking a Customer Service Specialist for a maternity cover role, focusing on managing Order to Cash activities to ensure high customer satisfaction. The ideal candidate will possess strong attention to detail, customer service experience, and the ability to communicate effectively with stakeholders in both Romanian and English

Job Summary

  • The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives.
  • The role ensures high service performance (OTIF), accurate billing, and responsive issue resolution, while contributing to Service As Measured by Customer (SAMBC) and positive customer experience outcomes.
  • We offer a great work environment with opportunity to grow, work equipment, medical subscription, life and accident insurance, meal tickets, and Short Fridays.

Matching Summary

Match Score: 75

Haleon Pakistan Ltd is seeking a Customer Service Specialist for a maternity cover role, focusing on managing Order to Cash activities to ensure high customer satisfaction. The ideal candidate will possess strong attention to detail, customer service experience, and the ability to communicate effectively with stakeholders in both Romanian and English.

Skills & Requirements

Must-have

  • Customer Service execution
  • Order to Cash (O2C) workflow
  • On Time In Full (OTIF) delivery
  • Service As Measured by Customer (SAMBC)
  • accurate billing
  • customer data accuracy

Nice-to-have

  • human understanding and trusted science
  • agile, performance-focused culture
  • customer value creation
  • long-term customer partnerships
  • accountability and ownership attitude

Key Requirements

  • University degree from a relevant field
  • Proven track record in customer service roles
  • High attention to detail
  • Good working knowledge of supply chain software systems
  • Ability to work independently
  • Communicate in Romanian and English

Work Rights

Not specified

Tailored Resume

Cover Letter