Bilingual Customer Experience Representative

STANLEY Access Technologies

Ontario, Canada
Base: $39,000 to $60,000; bonus/equity: 5% discret...
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Bilingual french and english communication
Resolve customer issues via phone and email
Manage product availability and order fulfillment
** STANLEY Access Technologies is seeking a Bilingual Customer Experience Representative to provide exceptional customer service remotely from Ontario, Canada. The ideal candidate should possess at least two years of customer service experience, be bilingual in French and English, and have strong communication skills. **

Job Summary

  • Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
  • Work with internal departments to enable accurate account management and resolution of customer issues.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

Matching Summary

Match Score: 75

** STANLEY Access Technologies is seeking a Bilingual Customer Experience Representative to provide exceptional customer service remotely from Ontario, Canada. The ideal candidate should possess at least two years of customer service experience, be bilingual in French and English, and have strong communication skills. **

Salary

Base: $39,000 to $60,000; Bonus/Equity: 5% Discretionary Bonus; Benefits: Health, dental, and other insurance coverage, Tuition Reimbursement

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • Resolve customer issues via phone and email
  • Manage product availability and order fulfillment
  • Administer product warranty programs
  • Accurate and timely order modification

Nice-to-have

  • Advise on basic product application
  • Build customer relationships
  • Gather data for reporting and analysis
  • Contribute to positive customer experience

Key Requirements

  • Minimum 2 years customer service experience
  • Post-Secondary Education preferred
  • Working knowledge of Microsoft Office
  • Working knowledge of AS400 system

Work Rights

Must reside in Ontario

Tailored Resume

Cover Letter