3M Company is seeking a French-speaking Quality Analyst to manage quality complaints and enhance customer satisfaction through data analysis and project management. The ideal candidate should possess a bachelor's degree, at least three years of relevant experience, and proficiency in SAP, Salesforce, and analytical tools, with the ability to work a graveyard shift
Job Summary
Manage and execute timely and accurate responses to quality complaints, utilizing project management, process improvement, customer service, and communication skills.
Analyze and manage internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints.
Initiate actions to lead projects, provide training to new employees, and link project steps to business strategies.
Matching Summary
Match Score: 85
3M Company is seeking a French-speaking Quality Analyst to manage quality complaints and enhance customer satisfaction through data analysis and project management. The ideal candidate should possess a bachelor's degree, at least three years of relevant experience, and proficiency in SAP, Salesforce, and analytical tools, with the ability to work a graveyard shift.
Skills & Requirements
Must-have
Manage quality complaints
Analyze quality trends
Develop process improvements
English and French language proficiency
Nice-to-have
Innovative solutions
Curiosity and creativity
Diverse thinking
Key Requirements
Bachelor's degree or higher
3 years of relevant experience
Experience in SAP, Salesforce, CIR, Power BI, EXCEL